Privacy Policy

Karunya Trust (“Karunya Trust”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a donation to us. By using our website or donating, you consent to the practices described here.

1. Information We Collect

We may collect the following information:

• Information you provide: your name, email address, phone number, postal address, PAN (where you request an 80G receipt for your donation), the amount and purpose of your donation, and any message or details you submit through our forms.
• Payment information: payments are processed securely by our payment gateway partner, Razorpay. We do not collect or store your full card, UPI, or bank account details on our servers.
• Automatically collected information: basic usage data such as your browser type, device information, and pages visited, collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Process your donations and issue donation receipts, including 80G receipts where applicable;
• Respond to your enquiries, requests, and feedback;
• Send you updates about our work, events, and impact — only where you have consented;
• Maintain accurate records for accounting, legal, and tax-compliance purposes; and
• Operate, maintain, and improve our website.

3. Payment Processing

Online donations are processed through Razorpay, a PCI-DSS compliant payment gateway. Your payment details are handled directly by Razorpay in accordance with their own privacy policy and security standards. We receive only the information necessary to confirm and record your donation.

4. Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only:

• with our payment gateway and other trusted service providers, solely to process donations and operate our services;
• with government or regulatory authorities where required by applicable law; and
• to protect the rights, safety, or property of Karunya Trust, our donors, or the public.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar technologies to enable core functionality and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not function properly as a result.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy and to comply with our legal, accounting, and tax-record obligations.

8. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may unsubscribe from our communications at any time, by contacting us using the details below. Some information may be retained where required for legal or tax-compliance reasons.

9. Children’s Privacy

Our website and donation services are intended for use by adults. We do not knowingly collect personal information from children for the purpose of soliciting donations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: