Refund & Cancellation Policy

Karunya Trust is deeply grateful for your generosity. This Refund & Cancellation Policy explains how we handle requests relating to donations made to us through our website.

1. Donations Are Voluntary

Donations made to Karunya Trust are voluntary contributions to a charitable cause. As these funds are committed to our programmes and beneficiaries soon after receipt, donations are generally non-refundable.

2. Refunds for Genuine Errors

We understand that mistakes can happen. If a donation was made in error — for example, a duplicate transaction or an incorrect amount — you may request a refund by writing to us ordinarily within 7 (seven) days of the transaction. Each request will be reviewed on a case-by-case basis, and genuine cases will be refunded. Unauthorised or fraudulent transactions will be addressed in accordance with applicable law and your bank or card network’s dispute-resolution procedures, regardless of this period.

Approved refunds are processed to the original payment method through our payment gateway partner, Razorpay. Once approved, refunds are typically completed within 5–7 business days, though the exact time to reflect in your account may vary depending on your bank or card issuer.

3. 80G Receipts

If an 80G receipt has already been issued for a donation that is later refunded, the receipt will be treated as cancelled. You agree not to claim any income-tax benefit in respect of a donation amount that has been refunded to you.

4. Cancellations

Once a one-time donation has been successfully completed, it cannot be cancelled; it may only be refunded in the limited circumstances described in Section 2 above.

5. How to Request a Refund

To request a refund, please email us with the following details so we can locate your transaction:

• Donor’s full name
• Donation amount and date
• Transaction / payment reference ID (from your confirmation or bank statement)
• Reason for the refund request

6. Contact Us

For any refund or cancellation request, or questions about this policy, please contact us: